“You can feel the difference when you walk in”. That’s what we often hear from our repeat patients. What’s the difference between being a patient at the at the Vision Centers and being a patient at another eyecare facility? It’s our goal here to provide you (our valued patients) with the best service and products available in our industry. Everyone’s aware of our reputation in regards to carrying the best eyewear selection in the Valley. What everyone is not necessarily aware of is what goes into providing the best service to our patients. Dr. Chiodo hand-picks each doctor from a vast application field and spends time with them in the exam room to assure they each deliver the high level of care we desire for our patients. As you can tell, they’re both the best doctors and also have great chairside manners.
Dr. Podloski oversees hiring general personnel and assures only the highest quality perspective staff are hired after an extensive selection and interview process. From there, the training never stops. We believe that we can always improve the delivery of our services, and this is key for us. Training is continuous and ongoing for any and all of us (from the top down) at the Vision Centers. All office mangers endure a rigorous two-week training including coursework and testing in Glendale, CA upon promotion to the manager post. In fact, Drs. Chiodo and Podloski have completed several three-day workshops and training over the last year and a half.
The staff receive constant supervision and unparalleled training from their office managers. Twice a year, selected staff attend weekend weekend seminars where more customer service skills are enhanced. It’s our goal to continue to be the best at what we do. We pride ourselves on being “Quality People Providing Quality Eyecare.”